Claims Handler

Start Date: January 2027Hybrid (after training)Starting Salary: £30,000The Claims Handler performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants. The Claims officer is responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times. The Officer deals with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.Main Duties & Responsibilities:Personally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessaryEffectively utilise all available methods of communication (Email, Telephone, workflow systems)Ensure all logs are updated accurately and on timePlan, organise and prioritise workloads to meet agreed service levelsAssess the individual set of circumstances to each case assignedLiaise with the customer on an on-going basis (both by phone and through written correspondence) keeping them informed of the progress of the caseLiaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationaleManage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information requiredKeeping up to date with product knowledgeProviding feedback to other teams in the business and within the teamProactively review/challenge current processes and suggest ways to improve the customer journeyKnowledge & Experience:Minimum requirements2+ years’ experience in insurance claims handlingExcellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standardsExtensive customer service experienceDemonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate recordsProficient computer skillsWorking knowledge of regulatory and compliance requirements in Financial ServicesHighly Desirable requirementsWorking knowledge of UK life insurance policies, regulations, and industry standardsKnowledge of practice and procedures in a highly regulated Financial Services environmentExperience in working with external stakeholders as part of the claims handling processKnowledge of medical terminology is a plus.What you get from us:Competitive salary with clear progression to £45,000Structured training and ongoing coaching from day oneIncentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and moreHybrid working options based on performance and service lengthLife Assurance from day oneEmployee Assistance Programme for support in life’s challengesWellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchersPension scheme, 23 days holiday plus bank holidaysCareer progression opportunities with clear pathwaysAt Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!