Engagement Manager (Fixed-Term Contract)

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As an Engagement Manager, you will play a key role in creating an excellent end-to-end experience for Google’s top advertising clients, by being accountable for gTech service delivery, product aligned growth plans, and enabling Sales objectives. You will serve as a unified services partner who designs and orchestrates gTech end-to-end services, and represents gTech Ads to sellers and client executives. You will also play a complementary role to sellers, through their technical, media and product skills. You act as the bridge between Google Ads and advertiser CBOs.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Minimum qualifications:

- Bachelor’s degree or equivalent practical experience.

- 10 years of experience in technical sales, sales engineering, or professional consulting.

- Experience in a customer-facing role, collaborating with non-technical and executive audiences.

- Experience in media and customer negotiations.

Preferred qualifications:

- Ability to develop internal and external stakeholder networks, specifically more technical and product relationships in order to deliver against strategic plans and projects.

- Ability to thrive in ambiguity, solve complex problems and navigate effectively across a large organization and highly distributed team.

- Excellent communication skills with the ability to adapt a narrative to both technical and business audiences, including C-level.

- Excellent negotiation, influence and advocating skills.

- High level knowledge and understanding of web/cloud technologies as well as data infrastructure.

- Strong technical consultation, product and media skills enabling cross-functional teams to deliver against growth plans and pod objectives.

- Understand how technology and media solutions can address business challenges, and act as a collaborative thought partner, architecting account and services plans to accomplish their goals, and deliver effective ROI.

- Develop an understanding of advertiser's business through technical consultation and media discovery, collaborating with sales colleagues to understand advertiser's quarterly/annual goals and challenges, assessing and prioritizing where gTech Ads can add value and drive uplift, and securing senior client buy-in.

- Develop client growth plans, anchored on product, which represents the full multi-functional teams, discovery design, delivery services and solutions and debrief.

- Design and finalize PSP (Platinum Services Plans) and a set of curated account plans by aligning solutions and resources to client focus areas in collaboration with gTech Ads delivery resources.

- Own pod planning and prioritization and co-build pod plans to prioritize growth opportunities.