About this role
About the role
In this role you will take a front seat in changing and challenging the aviation industry, whilst playing a highly critical and visible role which is varied and challenging – no two days are the same! You will hone your existing skills and learn new things during an exciting period of growth, as well as being involved in our digital transformation as we create tomorrow’s travel experience.
Challenges you will work on:
- Ensure a safe and punctual operation at all airports in the United Kingdom & Ireland.
- Closely monitor the daily operations, including extra, ad-hoc, and charter flights.
- Manage and negotiate with third parties and sub-contractors in the event of non-performance.
- Secure continuous updates of local procedures, coordinate operational procedures and issues between SAS and the sub-contractors.
- Check and validate invoices, identifying any inconsistencies or errors.
- Oversee the station’s performance and reporting, including daily, weekly, monthly, and historical performances.
- Continuously recommend and implement new processes to improve performance, reduce costs and increase efficiency.
- Act as an Emergency Response Coordinator.
- Oversee compliance with SAS Performance standards and compliance with all regulatory requirements.
- Liaise with the Airport Authority and other airline partners on finding methods that will continually improve the performance.
You will also...
Represent the Regional Manager in the United Kingdom & Ireland in their absence and co-ordinate all airport-related issues, including representing them in meetings concerning airport activities. In case of deviations, you shall analyse, initiate, and implement corrective actions as well as follow up effectiveness together with the handling agents and sub-contractors concerned.
The Team
This function is part of SAS’ Global Line Stations, which is part of our Ground Operations team. Through collaboration, we lead SAS’ ground operations in compliance with defined regulatory and corporate objectives. Working with internal and external stakeholders, you will set and achieve operational goals and support ways to achieve them. We lead by example and motivate external stakeholders to also work to the highest standards when representing our brand. Our goal is to deliver high-quality and cost-efficient Airport Services to SAS with a priority on safety, punctuality, and customer care. We achieve this through teamwork, humility, determination, and commercial acumen.
Based in London, this role will report to the Regional Manager. Working as part of a small and close-knit team, you will have day-to-day operational responsibility for our operations in the United Kingdom & Ireland with a focus on London Heathrow Airport, a critical hub for SAS. Together, we are responsible for approximately 8600 departures per annum in the United Kingdom & Ireland. This is your opportunity to have an individual impact on helping thousands of passengers reach their destinations safely and on time.
Working with internal and external stakeholders, you will set and achieve operational goals and support ways to achieve them.
As a representative of SAS, you will be visible and accessible. It is your responsibility to supervise and build a strong relationship with our ground handling agents and/or sub-contractors to ensure that their performance meets the contractual requirements and the standard of SAS. You shall also assist the sub-contractors, regulatory inspectors, and the Airline’s customers, working hard to find win-win, pragmatic solutions.
To be successful we believe you have
Proactive and self-driven with a positive mindset, even during stressful situations where you manage complex tasks. With a high personal drive and focus on solution, execution, and results, you have a "can-do" attitude. Furthermore, you are a team player with strong social skills and cultural awareness and can work independently.
As a manager you are highly motivated and can drive our handling partners to achieve departmental delivery goals. You are emotionally intelligent and can maintain confidentiality and be respectful of opposing views and opinions.
- Extensive experience in Airport Operations and desire to continue learning and building your career.
- Demonstrate suitable knowledge of SMS and quality systems.
- Broad knowledge of the applicable requirements, regulations, laws and agreements.
- Knowledge of IATA SGHA and SLAs.
- Microsoft Office Package.
- Knowledge of Altea DCS.
- Key knowledge of financial follow-up and budget.
- Good knowledge of English, spoken and written.
It is also meritorious if you have experience working in a managerial role
Why SAS?
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:
- Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
- Health & Wellness: We want you to be the best version of yourself – that’s why, from day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
- Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
- Pension: Highly competitive employer pension contributions.
Our Culture at SAS
At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!
Come and fly with us!
Additional information
This is a challenging and rewarding role which requires flexibility as we operate a work schedule which includes weekends and Bank Holiday patterns. Travel, often within short notice, may occur in this role. In return, we offer an exciting, fast-paced opportunity for someone who is looking for something other than the 9 to 5.
- Location: You will be based in London Heathrow Airport
- Start date: ASAP
- Deadline for application: 06 December 2026
- Right to work: Applicants need to have a valid United Kingdom working permit (leave to remain). This should be clearly stated on your CV.
- Position: Fulltime (100%) starting with a 6-month probation period
Questions? Please get in touch with Sebastiaan Bree (Head of Regional Line Stations) at [email protected] or Ane Duus Rasmussen (People & Culture Business Partner) at [email protected].