Personal Assistant to the CEO & Office Operations

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We’re looking for a highly organized, proactive, and detail-oriented Personal Assistant to support our CEO in New York – and to be the go-to person who keeps our NYC office running smoothly.

Most of your time will be dedicated to managing the CEO’s day-to-day schedule, meetings, and travel, acting as a trusted partner who helps the CEO stay focused, organized, and productive. You’ll work closely with senior leadership and key internal and external stakeholders.

Alongside that, you’ll own the NYC office operations, be the face of onboarding for our US team, act as the first line of IT support, and partner with HR to create a positive and engaging employee experience.

Responsibilities

Executive Support

- Manage the CEO’s daily schedule and calendar, including coordinating meetings, appointments, and prioritizing competing commitments.
- Plan and coordinate internal and external meetings, ensuring all logistics and preparations are handled smoothly.
- Serve as a key point of contact for internal and external stakeholders, including C-level executives, investors, partners, and clients.
- Coordinate domestic and international travel arrangements, including flights, accommodations, transportation, itineraries, and expense reports.
- Prepare and organize presentations, documents, meeting materials, and reports.
- Track follow-ups and action items, ensuring priorities and commitments are addressed in a timely manner.
- Proactively identify potential scheduling conflicts and operational needs, anticipating challenges before they arise.
- Handle sensitive and confidential information with the highest level of discretion and professionalism.
- Provide administrative and personal support as needed, and support other local executives with meeting logistics, office needs, and ad-hoc requests.

Office Operations

- Oversee daily NYC office operations: supplies, deliveries, vendor coordination, maintenance, and more.
- Manage our NYC company storage unit, ensuring smooth shipping and collection of IT equipment, swag, and other merchandise.
- Source and manage relationships with local vendors and suppliers.
- Track invoices and purchase orders to ensure budget compliance and timely deliveries.
- Plan and implement annual office and IT operational plans in collaboration with global teams.

Employee Experience

- Be the face of onboarding and offboarding in NYC, ensuring every new hire has a flawless first day and returning equipment is handled seamlessly.
- Partner with HR on initiatives that create a positive and engaging employee experience.
- Coordinate team meals and swag deliveries, and assist with travel arrangements for US employees when needed.
- Own our benefit platforms for employee perks and meals.

IT First Response

- Act as the first line of IT support for our US team: basic hardware troubleshooting, software installation, and password resets, in collaboration with our remote IT experts.
- Manage IT equipment purchases and maintain inventory.

Requirements

- Full-time, on-site availability at our NYC office.
- Proven experience as a Personal Assistant, Executive Assistant, or in a similar executive support role, preferably supporting a CEO or other senior executive.
- Experience in office administration or operations – a strong advantage.
- Previous experience in a fast-paced, international business environment – bonus points for a high-growth tech company.
- Native-level English, with excellent written and verbal communication skills.
- Exceptional organizational and time-management skills, with the ability to manage complex schedules and competing priorities.
- Strong interpersonal skills and the ability to interact confidently with senior executives and external stakeholders.
- High attention to detail, discretion, and the ability to handle confidential matters.
- Proficiency in Google Workspace, Microsoft Office, and other productivity tools.
- Tech-savviness: basic IT troubleshooting (software installation, hardware setup) – an advantage, along with a willingness to learn.
- A proactive, resourceful, solutions-oriented approach, with the ability to anticipate needs and work independently.
- A service-oriented mindset and a “roll up your sleeves” attitude – you don’t mind jumping into the details to get things done.
- Flexibility and adaptability in a dynamic environment, including occasional changes to schedules and priorities.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.