About this role
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.
As a Client Service Delivery Analyst within JPMorganChase, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. You will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence. Your main focus in this role is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.
Job responsibilities
- Be the Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
- Own problem solving and escalations, to ensure timely resolution
- Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
- Analyze client behavior and trends to propose service efficiencies
- Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
- Resolve issues with clients and internal service providers
- Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded
Required qualifications, capabilities, and skills
- 3+ years of relevant industry and/or functional experience.
- Good understanding of core and intermediate Treasury Services product sets, systems and channels, and overall payment lifecycle.
- Client-facing and strong communication skills including prior customer service experience.
- Ability to effectively partner with internal colleagues and external clients.
- Strong data analytic and computer literacy skills.
- Strong time management skills in a fast-paced environment; demonstrating ability to balance competing priorities and deliver on commitments.