About this role
Responsibilities:
- Greet residents, families, and visitors with a warm and professional attitude.
- Answer incoming calls, respond to inquiries, and direct calls appropriately.
- Assist residents with requests and provide information about community services and activities.
- Follow visitor sign-in procedures and community security protocols.
- Communicate resident and visitor needs to the appropriate department.
- Perform general administrative and clerical tasks to support daily operations.
- Keep the front desk and reception area organized and welcoming.
Qualifications:
- Excellent customer service and communication skills.
- Professional appearance and demeanor.
- Strong organizational skills and the ability to manage multiple tasks.
- Compassion, patience, and a commitment to serving seniors.
- Basic computer and telephone skills.
- Previous receptionist, concierge, hospitality, or customer service experience preferred.