Assisted Living Coordinator - Full-Time

Assisted Living Coordinator – Spring Oak | Tri-Cities Area
Are you a compassionate healthcare leader with a passion for senior care, team development, and creating meaningful experiences for residents?Spring Oak is seeking an Assisted Living Coordinator to join our team in the Tri-Cities area and help lead our community in delivering exceptional care and service.
At Spring Oak, we believe our residents deserve the highest quality of care from a team that feels supported, valued, and empowered. In this role, you will have the opportunity to make a direct impact by supporting daily operations, mentoring team members, and fostering a positive environment for residents, families, and associates.

Responsibilities

- Recruit, interview, hire, welcome, and onboard Wellness Staff in coordination with the Director of Health and Wellness and Human Resources.

- Prepare and maintain Wellness Staff schedules, manage call-outs and open shifts, and assist with ensuring appropriate daily staffing coverage.

- Support employee retention and satisfaction through regular communication, new-hire follow-up, employee recognition, in-services, training coordination, and assistance with routine employee concerns.

- Serve as a point of contact for residents and families, address routine questions and concerns, coordinate family meetings, and ensure appropriate follow-up.

- Support resident satisfaction and retention by remaining visible within the community, identifying concerns, and coordinating with appropriate departments to resolve service issues.

- Conduct resident assessments and reassessments when permitted by state regulations and within the employee's qualifications and scope of practice.

- Assist with developing, reviewing, and updating resident service plans and help ensure approved services are communicated and delivered appropriately.

- Assist with new resident move-ins, hospital and rehabilitation returns, transfers, discharges, and other resident transitions

- Report changes in resident condition, service concerns, staffing issues, and other significant matters to the Director of Health and Wellness.

- Assist the Director of Health and Wellness with departmental documentation, reports, audits, meetings, training, records, supplies, and other administrative or operational needs.

- Fill in for Wellness Staff as needed and perform direct resident care or medication-related duties within the employee's license, certification, training, and scope of practice.

- Assist during emergencies, evacuations, falls, staffing shortages, and other community situations as needed.

- Maintain confidentiality and comply with HIPAA, resident rights, company policies, and applicable regulatory requirements.

- Perform other related duties and responsibilities as assigned by the Director of Health and Wellness or Executive Director.

Qualifications

- Must be a Certified Medication Aide or Registered Medication Aide, Licensed Practical Nurse, social worker, or other experienced healthcare or senior living professional.

- Any required license, certification, or registration must be current and in good standing in the state of employment.

- Must have prior experience in assisted living, senior living, healthcare, resident services, staffing, or a related field.

- Experience with recruiting, interviewing, scheduling, onboarding, or training employees is preferred.

- Must possess strong communication, organization, problem-solving, and follow-through skills.

- Must have the ability to interact professionally and tactfully with residents, families, employees, medical providers, and the general public.

- Must have the ability to use computerized scheduling, payroll, EMAR, electronic medical record, and other applicable systems.

- Must be willing and qualified to provide direct resident care or medication assistance as needed and within the employee's license, certification, training, and scope of practice.