REGULATORY PROGRAM ADMINISTRATOR - SES - 42005227 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Requisition No: 886560

Agency: Agriculture and Consumer Services

Working Title: REGULATORY PROGRAM ADMINISTRATOR - SES - 42005227 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Pay Plan: SES

Position Number: 42005227

Salary: $59,624.24 - $65,586.56

Posting Closing Date: 11/16/2026

Total Compensation Estimator Tool

REGULATORY PROGRAM ADMINISTRATOR-SES

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

*** INTERNAL AGENCY OPPORTUNITY--
ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF
AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

CONTACT:

Gwen Worlds (850) 410-3702

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and seven (7) years of p rofessional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations; or

An equivalent combination of education and experience which equals seven (7) years can substitute for the above requirements; or

A bachelor’s degree (4 years) from an accredited college or university and three (3) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

- All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).

- Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.

- Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Supervises the Call Center Staff responsible for answering divison telephone lines. Manages workloads and schedules to ensure telephones are answered in a correct, courteous and efficient manner, and that written materials are sent promptly.

Motivates and coaches employees to improve the quality and quantity of work performed.

Directs Call Center staff to ensure maximum use of time and resources. Assists in coordinating the training of this staff in the proper use of equipment. Determines work priorities for the Call Center staff; monitors and reviews work performed by the staff and provides constructive feedback.

Responsible for technical training of new employees and presenting continuing education possibilities to employees on methods of performing their job effectively, efficiently and in a courteous manner.

Evaluates work product and employee performance through established evaluation criteria and responsibilities; meets regularly with employees to help ensure criteria are met. Acts as a liaison between the Call Center staff and the rest of the division to ensure Call Center staff is kept up to date on any information being given to the public regarding any of the regulatory functions of the division.

Communicates on a regular basis with employees both individually and in staff meetings. Implements revisions of policies based upon recommendations of mangement. Issues memoranda to staff and prepares and updates procedural manuals.

Performs research necessary to answer questions and assists consumers, staff and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest consumer issues.

Coordinates and communicates to management any necessary system upgrades, changes or purchases necessary to enhance the functionality and efficiency of the Call Center.

Responsible for all personnel matters relating to positions supervised.

Responsible and accountable for managing budget/dollars/resources (staff, vehicles, computers, cell phones, etc.) of any assigned programs in an efficient and accountable manner.

Responsible for ensuring that assigned program areas have operational procedures and processes which result in accountability and compliance with division and department policies and procedures.

Performs related work and other tasks as required by division management.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

- Annual and Sick Leave benefits;

- Nine paid holidays and one Personal holiday each year;

- State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;

- Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com (http://www.myfrs.com) ;)

- Flexible Spending Accounts;

- Tuition waivers;

- And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com .

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.