About this role
Essential Functions :
- Enters alphabetic and numeric information into fulfillment software in accordance with standard operating procedures (SOPs).
- Retrieves and verifies accuracy of orders received.
- Verifies account information on shipping labels to ensure accurate delivery of goods.
- Weighs and meters single page outgoing mail. Ensures envelopes are properly sealed and postage amount is correct based on United States Postal Service (USPS) guidelines.
- Troubleshoots, communicates internally, and readdresses undeliverable mail bearing incomplete/incorrect address as required.
- Performs detailed research on indeterminate orders. Communicates discrepancies to internal customers and management.
- Locates and corrects fulfillment errors. Solicits assistance from management when necessary.
- Assembles marketing and product kits for new accounts.
- Rotates tasks at multiple stations as directed by management.
- Assists with special projects including but not limited to trade shows and event activities.
- Performs other related duties and projects as business needs required at the direction of management.
Education and Experience:
- High school diploma or equivalent required.
- Previous experience in fulfillment or shipping a plus.
Special Requirements/Certification:
- Ability to successfully complete basic fulfillment department training required.
Pay Range: $18.00-$20.00/hr