About this role
The Service Parts Associate is responsible for delivering high‑quality parts support to internal and external customers at Cummins Canada ULC’s Kamloops location. This role manages order allocation, maintains accurate inventory records, prepares performance reports, and ensures compliance with customs and transportation procedures. The associate also trains shop operators, resolves escalations, and completes all required documentation to keep the parts supply chain running smoothly.
- Respond to customer escalations promptly and professionally.
- Allocate parts orders based on availability and priority.
- Maintain accurate part profile and inventory records in the system.
- Prepare and distribute regular reports on inventory, order status, and performance metrics.
- Train shop operators on parts handling, documentation, and system usage.
- Ensure compliance with customs regulations for international shipments.
- Coordinate domestic and international transportation procedures, including scheduling and documentation.
- Complete and verify all required forms (receipt, transfer, delivery, dispatch).
- Support the development and improvement of standard operating procedures.
- Collaborate with cross‑functional teams to resolve supply chain issues.