Practice Assistant Senior - Thoracic Surgery

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Join the Thoracic Surgery team at Brigham and Women’s Hospital in a key role coordinating the surgical journey for patients and supporting an assigned group of Thoracic Surgery faculty. This position is focused specifically on surgical scheduling and preoperative coordination, making it a great opportunity for an experienced administrative professional who thrives in a fast-paced healthcare environment.

Qualifications

What You’ll Do

- Coordinate surgeries and all required preoperative testing for an assigned group of Thoracic Surgery faculty.
- Manage operative scheduling through Epic , working closely with surgeons and the OR to coordinate timing, availability, and special equipment needs.
- Guide patients through the preoperative process, clearly communicating testing requirements, surgery-day instructions, admissions, and next steps.
- Schedule pre-admission appointments, radiology, laboratory testing, and other required preoperative testing.
- Coordinate patient testing requested by attending physicians and serve as a liaison between patients, clinical teams, hospital departments, and outside institutions.
- Arrange outside hospital transfers and admissions to the Thoracic Surgery Service.
- Review and maintain surgical schedules using Epic and Snapboard, making updates as needed.
- Coordinate necessary pre-certifications and authorizations for surgeries and ordered testing.
- Ensure outside testing, records, and clinical information are appropriately coordinated and available to the surgical team.
- Monitor Surgical Scheduling voicemail and return patient calls within one business day.
- Perform other duties as assigned by the manager.

What We’re Looking For

- High School Diploma or equivalent required
- 3–5 years of office experience required
- Previous healthcare experience is strongly preferred , particularly experience involving surgical scheduling, clinical coordination, or another patient-facing healthcare environment.
- Strong organizational and time-management skills with the ability to manage multiple competing priorities.
- Excellent written and verbal communication skills with a professional, patient-centered approach.
- Strong attention to detail and ability to proofread and edit written communications.
- Advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint .
- Ability to work effectively with physicians, clinical teams, patients, hospital departments, and outside organizations.

Schedule & Work Arrangement

- Monday–Friday, 8:30 a.m.–5:00 p.m.
- Onsite during training
- Opportunity to work remotely one day per week after training

Benefits

At Mass General Brigham, employees have access to a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth .

Benefits include:

- Medical, dental, and vision coverage
- Retirement and savings programs
- Paid time off (PTO)
- Life, AD&D, and disability insurance
- Tuition assistance
- Employee Assistance Program and counseling resources
- Child and dependent care support
- Additional voluntary benefits and employee perks

Compensation

Starting pay is $22/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
15 Francis Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.