About this role
About Us
Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa at the forefront of the anti-aging field. Dr. Lassiter’s career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, we’ve expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments our patients have trusted for years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more.
Position Overview
We are seeking a polished, personable, and highly organized Customer Service Team Member to be the first point of contact at our medspa. This role is key to creating a welcoming, professional experience for our patients, managing front desk operations, and supporting the clinical and management teams with administrative tasks. This is a part time role working 3-4 days weekly and 1 Saturday per month.
Key Responsibilities
Patient Interaction & Experience
- Greet patients warmly and check them in and out for appointments
- Answer phone calls, emails, and text messages promptly and professionally
- Provide detailed information about services, memberships, and promotions
- Schedule, confirm, and manage appointments using Zenoti
- Handle patient concerns or complaints with empathy and escalate as needed
Administrative Support
- Maintain accurate patient records and ensure consent forms are completed and uploaded
- Process payments, issue receipts, and reconcile daily transactions
- Assist with daily clinic opening and closing procedures
- Manage inventory for front desk supplies and retail products
Sales & Upselling
- Promote and upsell treatments, retail products, and memberships
- Educate patients on post-treatment care and next steps
- Track patient referrals, loyalty rewards, and promotional redemptions
Cleanliness & Presentation
- Keep the front desk and waiting area clean, stocked, and visually appealing
- Follow sanitation protocols and support staff with cleanliness as needed
Qualifications
- High school diploma or equivalent; college education preferred
- Prior experience in a customer service or front desk role (medspa, spa, salon, or healthcare setting preferred)
- Strong interpersonal and communication skills
- Comfortable using scheduling and POS software; Zenoti experience strongly preferred
- Ability to multitask and stay calm in a fast-paced environment
- Professional appearance and demeanor
- Passion for aesthetics and wellness
Compensation & Benefits
- Compensation is based on experience
- Employee discounts on services and products