New Client Liason

The New Client Liaison is responsible for the successful onboarding transition of new client. In this role the New Client Liaison will work with the Marketing, Customer Service and Human Resources departments. When the work volume is low, the New Client Liaison will aid the Customer Service Department with scheduling fill ins, and any additional activities that are needed.

- DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Work to ensure a smooth transition of new clients

- Work with Human Resources to ensure matching of DCW

- Work with Human Resources to ensure onboarding of CWCs

- Work with Marketing & Customer Service to ensure timely start of care for new clients

- Contact Service Coordinators when needed

- Notify supervisor of ongoing problems

- Performs other related duties assigned

- SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibility.

- QUALIFICATIONS:

- High School Diploma or G.E.D equivalent require

- Strong customer service skills and previous customer service experience

- Knowledge of medical terminology/Coding experience necessary

- Problem solving skills

- Data Entry Skills

- Multitasking

- Computer skills and proficiency in Microsoft Office Suite

- Excellent verbal and written communication skills

- Able to maintain confidentiality

- Able to work under minimal supervision

- 1-3 years of previous contact center experience required (scheduling, taking in-bound and/or out-bound customer calls)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours

As a non-exempt employee, your schedule will be as follows:

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.