Patient Care Specialist

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

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Job Description Summary
Location: 3101 Hwy 71 East, Suite 101, Bastrop, TX 78602
Pay: $20.00 - $22.00 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), and Paid

Join Millennium Physician Group

Millennium Physician Group (MPG), one of the largest comprehensive primary care practices in Florida and part of Mosaic Health, is dedicated to delivering high-quality, patient-centered care through an innovative value-based care model. We are committed to improving patient outcomes while creating a better healthcare experience for the communities we serve.

We are seeking a Patient Care Specialist II to join our growing team in Bastrop, TX. This role is ideal for someone who enjoys helping patients, excels at customer service, and thrives in a fast-paced medical office environment.
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How will you make an impact & Requirements

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Position Summary

The Patient Care Specialist II supports the daily operations of the medical office by coordinating patient scheduling, registration, communication, and documentation. This position serves as the first point of contact for many patients and plays a key role in ensuring a positive patient experience from check-in to follow-up.

Responsibilities

- Schedule, register, and prepare patients for appointments.
- Verify patient demographics, insurance information, referrals, and required documentation.
- Answer incoming calls, patient messages, and front desk inquiries professionally and accurately.
- Assist patients with appointment scheduling and healthcare-related questions.
- Identify and resolve routine scheduling issues, missing documentation, and incomplete patient records.
- Route clinical messages, medication refill requests, forms, and care-related inquiries to appropriate care team members.
- Maintain accurate records within EMR/EHR and scheduling systems.
- Collaborate with providers, clinical staff, and administrative team members to support efficient office operations.
- Escalate complex issues as needed to ensure timely patient support.

Qualifications

Required:

- High School Diploma or GED.
- At least 1 year of experience in a medical office, healthcare setting, front desk, patient access, scheduling, or customer service role.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Experience using computers and Microsoft Office applications.

Preferred:

- Experience working with EMR/EHR systems.
- Knowledge of insurance verification, referrals, and patient registration processes.
- Previous experience in a primary care or physician office setting.

Benefits

- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Growth Opportunities
- Supportive Team Environment

Apply Today!

If you're passionate about providing outstanding patient care and want to be part of an organization focused on improving healthcare outcomes, we'd love to hear from you.

Job Type: Full-Time
Pay: $20.00-$22.00 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM

Indeed Job Title Recommendation:
Patient Care Specialist II - Medical Receptionist / Front Desk Coordinator

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Compensation Range:
$18.00
to
$27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.