Patient Care Specialist

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

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Job Description Summary
We are excited to announce an opening for a Patient Care Specialist at our Cape Coral, Florida office! The Patient Care Specialist is responsible for coordinating front office administrative and operational functions that support clinical teams and ensure efficient patient care delivery. Performs patient registration, appointment scheduling, insurance verification, patient communication, documentation management, and related administrative activities that contribute to a positive patient experience and efficient clinic operations. Maintains accurate records, supports care team workflows, and follows established procedures to ensure compliance with organizational and regulatory requirements.

Work is performed under close supervision and follows established processes and procedures. Decisions are made within defined guidelines and escalated when issues fall outside standard protocols.
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How will you make an impact & Requirements

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Key Responsibilities

- Greet patients, verify demographic information, and support check-in and check-out processes according to established procedures.
- Schedule, confirm, cancel, and reschedule appointments using approved scheduling guidelines.
- Enter and update patient information in electronic medical record and scheduling systems with attention to accuracy and completeness.
- Route patient messages, forms, and requests to the appropriate clinical or administrative staff.
- Collect required forms, consents, identification, insurance cards, and other documentation as directed.
- Support routine front office tasks such as answering phones, preparing visit paperwork, and maintaining organized reception areas.
- Escalate patient questions, scheduling conflicts, documentation issues, or non-standard requests to more experienced staff or leadership.

Qualifications

- High school diploma or equivalent required; 0-1 year of administrative, customer service, or healthcare support experience.
- Basic knowledge of office procedures, patient service expectations, and accurate data entry practices.
- Ability to follow established workflows, checklists, and documentation standards.
- Basic proficiency with computers, phone systems, and Microsoft Office or equivalent tools.
- Experience with electronic medical record or scheduling systems preferred.
- Strong communication, organization, confidentiality, and customer service skills.

What We Offer

- Health, Dental, and Vision Insurance
- 401(K) Retirement Plan with Matching
- Employer-Paid Life Insurance Short & Long-Term Disability
- Paid Time Off, Floating Holidays, and Paid Major Holidays
- Employee Assistance Program (EAP)

How to Apply

ARE YOU READY TO JOIN OUR TEAM?  We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial  3-minute, mobile-friendly application  so that we can review your information. We look forward to meeting you!

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Compensation Range:
$17.10
to
$25.65

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.