About this role
Program Associate
Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!
At Way Finders, we are passionately invested in lifting up the regions people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.
Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Program Associate in our Rental Assistance department. The Program Associate supports our mission by providing administrative support that facilitates the timely and accurate completion of records, payments, assessments, file reviews, inspections, and data tracking.
Benefits include: 20 days paid time-off accrued in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Learning and development opportunities | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Employee appreciation events (ice cream! staff picnic! more!)
Wage starts between $20.00 and $22.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.
The candidate will work fully onsite.
Responsibilities include:
Ensure all required forms, notes, and documents are included in tenant records within established deadlines, providing statistical data as required; manage, organize, and update data with forethought and accuracy
Provide information and respond to requests to ensure the timely and effective processing of rental assistance requests
Prepare and schedule timely inspections; review inspections for completeness and accuracy of results
Assist callers with information and direction, responding to general inquiries and routing calls appropriately
Prepare reports, documents, and correspondence in a clear and timely manner
Perform general clerical duties (copying, filing, faxing, etc.) in an efficient and accurate manner, assisting other departments as needed; ensure office machines are kept clean and in good working order, reporting issues as they arise
Educate outside contacts on program regulations, guidelines, and obligations
Assist as back-up for database entry; client eligibility determinations; general research; and training on guidelines, processes, and proper use of software applications and databases
Establish and maintain strong, collaborative relationships with internal staff (including across departments), owners, landlords, community groups, funding sources, and other housing related departments or agencies
Proactively identify and inform manager/leadership of any issues that may adversely affect the department or organization
Requirements include:
2 years experience in a general administrative or office role, or a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute
Bilingual (Spanish/English) written and verbal skills appreciated but not required
Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
Excellent customer service skills with the ability to serve various populations and communicate effectively and empathetically
Understanding of semi-complex mathematical formulas and functions, with the ability to accurately sum numbers with a calculator
Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to work independently and prioritize
Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.