Scheduler 2

The Scheduler 2 serves as a key member of the Patient Centered Medical Home team. This role functions primarily in the front office, coordinating patient scheduling and registration while ensuring excellent patient experience. As a Medical Assistant, the Scheduler 2 may provide clinical support in the back office when coverage is needed.

The Scheduler 2 is often the first point of contact for our patients—both by phone and in person—and is responsible for presenting a courteous, professional, and patient-focused presence at all times.

Essential Job Responsibilities

Patient Access & Scheduling

- Schedule new and returning patients, including managing walk-ins appropriately.

- Verify and update demographic and insurance information at each visit.

- Assist with appointment reminders and follow-up calls for no-shows or cancellations.

- Document all patient communications in the electronic medical record (EMR).

- Return calls, emails, and telephone encounters by the end of each business day.

Insurance & Eligibility Support

- Understand basic insurance verification processes and TAN Healthcare’s Sliding Fee Discount Program (SFDP).

- Provide general information to patients regarding insurance and sliding fee eligibility.

- Assist the Eligibility team in collecting identification, insurance cards, and required documentation.

- Collect copayments and accurately post payments into the EMR.

- Maintain accurate daily register logs.

Front Office Operations

- Answer multi-line phone system and route calls appropriately.

- Check patients in and/or out according to workflow procedures.

- Maintain accurate sign-in documentation as required.

- Scan and upload documents into the EMR.

- Monitor fax inbox and route documentation appropriately.

- Ensure appropriate desk coverage when away from workstation.

- Maintain a clean, organized, and disinfected lobby area throughout the day.

Clinical Support (As Needed)

- Provide Medical Assistant support in the back office when coverage is required.

- Assist with patient rooming and basic clinical workflows within scope of MA certification.

- Assist with triage processes under licensed provider supervision and within scope of practice.

Team-Based Care

- Collaborate with providers, nursing staff, eligibility specialists, and care teams to support coordinated patient care.

- Support Patient Centered Medical Home principles including access, continuity, coordination, and patient engagement.

Other Duties

- Perform other duties as assigned to meet operational needs.

Minimum Education, Qualifications, and Experience

- High School Diploma or GED required.

- Medical Assistant Certification required.

- Current BLS Certification required.

- Ability to successfully pass a background check.

- Working knowledge of Microsoft Office and Windows-based computer systems.

- Experience with electronic medical records preferred.

- Ability to work full-time hours during health center operating hours.

- Ability to sit or stand for prolonged periods, including extended computer use.

- Adhere to all HIPAA regulations and organizational confidentiality policies.