About this role
The Manager, IT Business Solutions Delivery leads the planning, execution, and optimization of IT business solutions that support Infor’s enterprise software and cloud services. This role ensures technology initiatives are aligned with organizational strategy and customer needs, maximizing long-term value. The manager leverages the strengths and interests of cross-functional teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement.
A Typical Day in the Life Includes:
- Lead cross-functional teams in delivering IT business solution projects, ensuring alignment with strategic priorities and maximizing team contribution.
- Develop and manage project timelines and resource allocation to optimize results.
- Analyze business requirements and translate them into technical solutions, encouraging innovation and continual learning.
- Drive the implementation of AI capabilities and innovative solutions, such as intelligent automation and virtual agents, to streamline processes and enhance business outcomes.
- Foster agentic delivery by empowering team members to take initiative, exercise judgment, and contribute ideas for improvement.
- Monitor solution performance and quality, implementing improvements to drive operational excellence.
- Collaborate with stakeholders to identify risks, resolve escalations, and support adoption of new solutions.
- Manage vendor relationships and coordinate with external partners to support complex implementations.
- Report on delivery metrics, project status, and business impact to senior leadership.
- Mentor and develop IT delivery staff, supporting their growth and professional development.
Basic Qualifications:
- Experience with the ServiceNow platform, including end-to-end ownership of enterprise-scale implementations across multiple modules (ITSM, ITOM, HRSD, CSM, GRC/IRM, SecOps) in complex, multi-stakeholder environments.
- Technical expertise in ServiceNow platform architecture, advanced JavaScript scripting, Business Rules, Flow Designer, REST/SOAP APIs, MID Server, and IntegrationHub
- Integration governance experience with enterprise systems such as Workday, SAP, Active Directory, and Azure AD using modern integration patterns.
- CMDB, CSDM, and data governance experience including managing platform health, discovery, service mapping, and CI relationship models
- Familiarity with AI/ML capabilities
- Experience developing and managing technology roadmaps, translating platform capabilities into business strategy, building investment cases, and presenting to C-level and VP-level stakeholders
- Management and leadership experience
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- Hands-on AI experience including agentic workflows, Now Assist, Predictive Intelligence, and Virtual Agent