PSRC Worker

Position Summary

The PSRC Worker provides person-centered, recovery-oriented psychosocial rehabilitation, psychoeducational groups, community activities, outreach, and practical support to adults living with mental illness. This position helps participants strengthen coping, social, health-management, and daily-living skills; increase independence and community participation; access resources; remain engaged in services; and understand their rights and responsibilities. The role also supports safe outings and transportation, documentation, crisis response, program development, and compliance with safety, confidentiality, accreditation, and Beacon requirements.

Essential Duties and Responsibilities

- Plan, prepare, and facilitate structured psychoeducational and psychosocial rehabilitation groups addressing coping skills, socialization, health management, recovery, wellness, and adult daily-living skills.

- Lead community activities, outings, and special events that promote inclusion and skill development; help create or update groups and activities, gather participant feedback, and request approved community or ticket donations.

- Transport participants to and from the program and approved community destinations using personal or Beacon vehicles in accordance with Beacon Vehicle Safety Standards and applicable transportation requirements.

- Complete PSR progress notes, case management notes, attendance and service records, discharge summaries, outreach documentation, safety checklists, and other assigned records accurately and within required timeframes.

- Provide face-to-face case management, strengths-based coaching, and practical support; coordinate with treatment teams and providers; and connect participants with resources that advance independence, self-advocacy, and recovery goals.

- Conduct timely outreach when participants are absent or disengaged, explore barriers to participation, communicate relevant concerns, and coordinate appropriate follow-up with the participant and treatment team.

- Maintain food, kitchen, day-room, environmental, and other required safety checklists and support sanitation, infection-control, and accreditation-readiness activities within the program.

- Recognize and respond to behavioral health, medical, or environmental crises within the limits of training; use de-escalation and emergency procedures, obtain supervisory or clinical assistance, and complete required incident documentation and follow-up.

- Ensure participants understand their rights and responsibilities and are treated with dignity, respect, cultural humility, and appropriate confidentiality and professional boundaries.

- When appropriately educated, credentialed, licensed, authorized, and supervised, assist the PSRC Manager with assessments, treatment plans, or other clinical functions within applicable scope and competency requirements.

- Participate in supervision, team meetings, training, and program-improvement activities; maintain required credentials and agency-technology proficiency; and perform other related duties as assigned.

Expectations and Success Measures

- Groups, activities, outings, events, and transportation are prepared, engaging, culturally responsive, safe, punctual, and aligned with participant needs, treatment goals, recovery principles, and approved procedures.

- PSR progress notes, case management notes, service and attendance records, discharge summaries, outreach contacts, checklists, and other documentation are accurate, complete, confidential, clinically appropriate, and timely.

- Participants who are absent, disengaged, experiencing barriers, or showing changes in functioning receive timely outreach, appropriate consultation, coordinated follow-up, and accurate documentation.

- Case management, referrals, resource navigation, and provider coordination support timely access and measurable progress toward independence, community participation, and recovery goals.

- Food, kitchen, day-room, environmental, and other safety checks are completed consistently, and identified sanitation, infection-control, safety, or accreditation concerns receive prompt corrective follow-through.

- Behavioral health, medical, and environmental crises receive calm, trauma-informed, and timely de-escalation, consultation, emergency response, notification, incident documentation, and follow-up within the employee's training and authority.

- Participant rights, informed choice, dignity, respect, confidentiality, professional boundaries, and culturally responsive service are maintained in every interaction.

- A bachelor's degree in psychology, social work, or a similar field is preferred. No prior experience is required, although one to two years of similar behavioral health, group, or community-service experience is preferred.

- Maintain CPR/First Aid certification, a valid Class E driver's license, required vehicle insurance, reliable transportation, an acceptable driving record, and required training. Apply knowledge of behavioral health, trauma-informed care, HIPAA, crisis response, community resources, EHR, Microsoft Outlook, and assigned technology.

Competencies

- Person-Centered, Recovery-Oriented, Trauma-Informed, and Culturally Responsive Support

- Psychoeducational Group Facilitation, Activity Planning, and Participant Engagement

- Behavioral Health Knowledge, Crisis Recognition, De-escalation, and Appropriate Escalation

- Case Management, Outreach, Resource Navigation, Strengths-Based Coaching, and Coordination

- Documentation, EHR Use, Confidentiality, Accreditation, and Safety Compliance

- Client Rights, Dignity, Informed Choice, Professional Boundaries, and Sound Judgment

- Safe Transportation, Communication, Teamwork, Organization, Adaptability, and Reliability

Physical Demands and Work Environment

This position requires regular driving of a personal or Beacon vehicle to transport participants; frequent communication, computer use, sitting, standing, walking, use of hands and fingers, and reaching; and occasional lifting up to 50 pounds. Close and distance vision may be needed. Work occurs in program, office, vehicle, and community settings with varied conditions and low to moderate noise. Reasonable accommodations may be made for qualified individuals with disabilities.