About this role
About Thompson Automotive: Thompson Automotive is a family-owned dealership group committed to delivering an exceptional customer experience in both sales and service. We pride ourselves on professionalism, teamwork, and integrity in everything we do.
Were currently seeking a Loaner Coordinator to join our Service Department. The ideal candidate is organized, detail-oriented, and enjoys providing top-notch customer service in a fast-paced environment.
Responsibilities:
- Greet customers and assist with the check-in/check-out process for loaner vehicles.
- Complete all necessary paperwork and agreements accurately and efficiently.
- Inspect vehicles for damage before and after each use, documenting findings as needed.
- Track and manage the loaner fleet to ensure vehicle availability and rotation.
- Coordinate vehicle cleaning, fueling, and maintenance.
- Communicate effectively with Service Advisors, Technicians, and Management about vehicle status.
- Maintain organized records of loaner contracts, drivers licenses, and insurance documents.
- Provide friendly, professional, and helpful service to every customer.
Qualifications:
- Previous experience in a dealership, rental car agency, or customer service role preferred.
- Strong communication and organizational skills.
- Ability to multitask and prioritize in a busy environment.
- Experience using Reynolds & Reynolds or other dealership DMS software preferred.
- Valid drivers license with a clean driving record required.
- Positive attitude and professional appearance.
What We Offer:
- Full-time, stable schedule (Monday–Friday, 7 AM–6 PM).
- Competitive pay based on experience.
- Health, dental, and vision insurance options.
- Paid time off and employee discounts.
- Supportive team environment and opportunities for growth.