About this role
NATURE AND SCOPE OF JOB
The Researcher is responsible for processing products related to pre-employment background applications that include, but are not limited to, MVRs (Motor Vehicle Record), civil court cases, criminal cases and registries, drug testing, and OFAC.
SHIFT
Mon-Fri 8:00 AM - 5:00 PM (Daylight saving time adjustment.)
TRAINING: Training and nesting will be on-site for 1–3 months, with the possibility of moving to remote based on performance.
SALARY
$130,000-$165,000
DESCRIPTION OF DUTIES
- Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
- Locates information quickly and accurately in accordance with applicable state laws and procedures.
- Uses software programs to provide instant criminal results to clients.
- Examines internet databases to help investigate and adjudicate criminal records.
- Performs data entry using spreadsheet or database commands.
- Performs extensive internet inquiries and searches to supplement criminal records.
- Analyzes information collected to identify potential problems or discrepancies.
- Contacts clients and outside resources via phone to verify information.
- Updates order statuses appropriately.
- Handles confidential information responsibly and with good judgment.
- Monitors and implements processing and system changes.
- Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
- A high school diploma or equivalent is required.
- 2 years’ experience in a related field.
- Experience in customer service [or with research/investigations] is required.
- Experience with internet research is required.
- Experience with the legal/court system is preferred.
- Experience with background screening is preferred.
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
RESEARCHER SKILLS:
- Adaptability
- Collaboration
- Critical thinking
- Communication
- Problem Solving
- Highly motivated.
- Intellectual Curiosity
- Strong attention to details
- Able to multitask and prioritize assigned tasks in a fast-paced environment
- Demonstrated ability to perform effectively in high-pressure and time-sensitive environments.