Hotel Assistant General Manager - Embassy Suites Las Vegas

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites by Hilton Las Vegas is looking to hire an Assistant General Manager. If you think you'd be a great addition to our team, please apply!

Benefits:

- Medical, dental, and vision offered after qualification period

- Competitive performance bonuses

- 401k with match offered after qualification period

- Employee discounts at Hilton Hotels worldwide

- Paid Sick Leave

- Vacation time accrued based on hours worked

- 10 paid holidays each year

- Free parking

Essential Job Functions: ·

- Oversee and observe Front Office team and Restaurant team, support department managers

- Oversee training and onboarding for new hires, including safety training and brand required training

- Selects or assists in the selection of all team members including new hire paperwork and onboarding

- Reviews front office employee and restaurant employee performance and assists department mangers with team member evaluations and disciplinary actions and terminations.

- Maintains accurate records including cash flow sheet, direct bill accounts, credit

- card receipts, registration cards, reservation cards, direct bills, credit cards, and

- all other sensitive documents

- Conducts or assists in conducting staff meetings including daily stand up meetings, department meetings, and entire hotel team meetings.

- Adheres to all franchise and company procedures and regulations as well as

- standard operating procedures. Attends property walks and evaluations with the General

- Assists the restaurant with inventory control, ordering oversight, Micros monitoring, close out procedures, and training.

- Attends and takes meeting minutes all operation meetings, Revenue calls, resume and BEO meeting in a timely manner and ensure information is shared with team members

- Assists GM in performing daily and weekly property inspections ensuring property

- is maintained to standard and that all safety equipment and conditions are to

- code

- Takes on projects as assigned by GM and complete them by due date

- Receives and resolves or assists in resolving guest complaints and employee

- issues, functions as a Tier 2 level of management for guest complaints after the GSM

- Performs functions of the General Manager in their absence

- Corresponds with group and travel agents to answer special requests for rooms

- and rates

- Assists with sales and marketing efforts as directed

- Answers inquiries pertaining to hotel policies and services

- Assists General Manager in annual employee reviews; ensures employee wages follow wage and salary guidelines

Job requirements:

- Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required

- Excellent customer service skills

- Maintains professional appearance and demeanor always

- Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments

- Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance

- Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures

- Knowledge of Microsoft Office, Word, and Excel

- Ability to build and motivate team members at all levels, excellent communication and leadership skills are necessary to ensure the continued success of the hotel

- Exceptional leadership and team building skills and ability to develop people ·

- Strong skills in employee and guest service training

Education and experience: Some college preferred and/or 2 to 3 years related experience managing front desk or housekeeping; or equivalent combination of education and experience.