STRATEGIC BUSINESS DEVELOPMENT MANAGER - 55011587

Requisition No: 886295

Agency: Department of Transportation

Working Title: STRATEGIC BUSINESS DEVELOPMENT MANAGER - 55011587

Pay Plan: SES

Position Number: 55011587

Salary: $80,000.18

Posting Closing Date: 11/27/2026

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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

848 / CUSTOMER EXPERIENCE

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Juliette Valencia

CONTACT PHONE NUMBER: 407-460-2244

CONTACT EMAIL ADDRESS: [email protected]

HIRING SALARY RANGE: $3,076.93 /biweekly / $80,000.18 /annually

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Strategic Business Development Manager / Turnpike Enterprise / Customer Experience

This position will lead the identification, evaluation, and execution of new business and product development initiatives, while overseeing full lifecycle planning, partnership collaboration, and performance reporting. It also supports customer experience programs, manages key vendor and plaza relationships, and drives marketing campaigns and SunPass product promotion. Additionally, the position conducts research and reporting, develops strategic growth plans, and supervises staff to ensure effective program implementation.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Turnpike Enterprise

Mile post 263, Bldg 5315

Ocoee, FL 34761

Annual Salary:

$80,000.18

Your Specific Responsibilities:

Business and Product Development: Lead the identification, evaluation, and pursuit of new business opportunities and products that align with the Enterprise’s strategic goals. Develop strategies to expand existing programs and initiate new ventures that expand brand awareness, increase customer satisfaction and grow market viability. Oversee the full lifecycle of development initiatives from opportunity identification and feasibility analysis, through planning, contracting, and launch, to monitoring performance and ensuring sustainability. Collaborate with internal departments and external partners to align new opportunities with operational, financial, and customer service objectives. Continuously assess industry trends, market conditions, and customer needs to recommend and implement innovative strategies. Ensure initiatives are tracked and evaluated, with progress and results reported regularly to management for decision-making and accountability.

Customer Experience Program Support: Assist in the managing of existing service plaza relationships, programs, and customer service-based initiatives. Build and maintain relationships with plaza concessionaire, Service Plaza Quality Ambassadors, the SunPass Mobile Service Team, major retailers, chains, distributors, Florida Department of Transportation (FDOT) District Staff, and partner agencies. Research and initiate the development, growth creation of programs with internal partners to support the Customer Experience team’s outreach goals. Develop contracts, negotiate agreements, and manage compliance with vendors and partners. Research and secure promotional opportunities through strategic partnerships and contractual agreements.

Program and Campaign Oversight: Lead business development campaigns and related marketing, public relations, and promotional activities in coordination with internal staff and external partners. Direct creative development, production, content, and fulfillment of point-of-sale and point-of-purchase signage, displays, and campaigns. Oversee SunPass brand and product promotion, including Sunny SunPass products, SunPass Plus, and new product development. Manage initiatives such as SunPass benefit programs, MailChimp campaigns, gift cards, value-added services, and customer data analysis for growth strategies.

Research, Analysis, and Reporting: Conduct complex research, studies, and evaluations to identify market trends, sales opportunities, and creative solutions for growth. Develop strategic plans and sales strategies for new business models and non-toll revenue. Create, maintain, and present reports measuring program performance, sales results, and business development outcomes.

Supervision and Staff Development: Supervise assigned staff, providing direction, training, performance feedback, and support. Ensure staff are prepared to implement new initiatives and adapt to program changes.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

- Business development principles, contract management, and product research and development strategies.

- Marketing and public relations principles and practices.

- Customer engagement strategies and industry best practices.

- Management principles and supervisory practices.

Skills in:

- Conducting complex research, analysis, and evaluations.

- Using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and digital marketing tools.

- Creating reports and presentations that communicate business development outcomes.

- Building and maintaining professional partnerships.

Ability to:

- Identify and secure new business opportunities and partnerships.

- Develop and execute strategic business and marketing plans.

- Manage multiple projects and priorities independently.

- Communicate effectively in verbal and written formats.

- Supervise and develop staff to achieve performance goals.

- Work effectively under pressure, remain adaptable, and meet deadlines.

- Establish and maintain positive working relationships with diverse stakeholders.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

- Health insurance (over 90% employer paid)

- $25,000 life insurance policy (100% employer paid)

- Dental, vision and supplemental insurances

- State of Florida retirement package

- 10 paid holidays a year

- Generous vacation and sick leave

- Career advancement opportunities

- Tuition waiver for public college courses

- A variety of training opportunities

- Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.