DMC Agent - Part Time (Contractor)

Duties (NOT ALL INCLUSIVE):

- Assist with airport arrivals and departures, dine-around transfers and dinner logistics.

- Provide oversight and handle partner communication for offsite tours (taxi and boat).

- Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.

- Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.

- Escort guests to different off property activities.

- Build relationships between corporate planners and RED Hospitality.

- International : Agents will greet guests for pre-boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.

- Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on-board snorkel guidance and various water-based assistance as needed.

- Other duties as assigned.

Qualifications

Minimum Qualifications:

- High School Diploma or its equivalent from an accredited institution (Preferred)

- Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.

- Must be able to work various work settings such as exposure to sunlight and outside temperature.

- Must be able to lift 50lbs.

- Ability to establish and maintain effective working relationships with all persons contacted during the work.

- Ability to read, interpret, and apply regulations and safe practices.

- Ability to operate assigned equipment, read and interpret documents.

- Ability to multi-task.

- Ability to speak and write clearly and concisely.

- Must be able to operate with little or no supervision.

- Must be willing to work holidays, nights, and weekends.

- Must have strong interpersonal skills and positive attitude.

- Team Player, positive and enthusiastic attitude.