About this role
- Providing service at the Hotel Concierge Desk
- Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
- Initiate and follow up with guests requests received in person and through other communications
- Confirming guest requests and reservations
- Booking guests onto excursions
- Researching and providing guests with additional information as requested by the guest
- Communicating guest resolutions with appropriate Staff/Departments on property
- Additional responsibilities as assigned by the Management Team
- Other duties as assigned.
Qualifications
- High School Diploma or its' equivalent from an accredited institution (Preferred)
- Previous experience in customer service, concierge and/or equivalent work experience a PLUS