About this role
- Providing service at the Hotel Concierge Desk
- Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
- Initiate and follow up with guests requests received in person and through other communications
- Confirming guest requests and reservations
- Booking guests onto excursions
- Researching and providing guests with additional information as requested by the guest
- Communicating guest resolutions with appropriate Staff/Departments on property
- Additional responsibilities as assigned by the Management Team
- Other duties as assigned.
Qualifications
Minimum Qualifications:
- High School Diploma or its equivalent from an accredited institution (preferred)
- Previous experience in customer service, concierge and/or equivalent work experience a PLUS
Knowledge, Skills, and Abilities:
- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.
- Must be able to work various work settings such as exposure to sunlight and outside temperature.
- Must be able to lift 50lbs.
- Ability to establish and maintain effective working relationships with all persons contacted during the work.
- Ability to read, interpret, and apply regulations and safe practices.
- Ability to operate assigned equipment, read and interpret documents.
- Ability to multi-task.
- Ability to speak and write clearly and concisely.
- Must be able to operate with little or no supervision.
- Must be willing to work holidays, nights, and weekends.
- Must have strong interpersonal skills and positive attitude.
- Team player, positive and enthusiastic attitude.
- Knowledge of local destinations