About this role
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Patient Access Representative
Location:
Frisco - Ambulatory Surgical Center
Additional Posting Details:
Monday - Friday
8:00am - 4:30pm, 40 Hours per week at the discretion of clinic needs.
Job Description:
Duties/Responsibilities
- Manages a high volume of incoming and outgoing telephone calls
- Responsible for completing assigned workqueues
- Accurately schedule and re-schedule patient appointments in a timely manner
- Effectively communicate and coordinate patient appointments with downstream departments
- Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
- Accurately pre-register specific data elements prior to the patients scheduled date of service
- Perform all aspects of insurance verifications
- Add insurance coverage and update the billing system to reflect the insurance status of the patient
- Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
- Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
- Provide clerical and administrative support as required
- Create reports for tracking and trending purposes
- Alter provider schedule template in electronic medical record (EMR)
- Assist with departmental coverage as requested
Required Skills/Abilities
- Preferred experience in medical appointment scheduling
- High School education or equivalent
- Preferred 2 years working in a medical office setting
- Preferred experience in insurance procedures