About this role
We are looking for a full-time Front Desk Receptionist for our Professional Hearing Aid Center in St. Clair Shores. This position provides administrative and clerical support in a customer service capacity to patients and customers in a medical setting.
Duties include, but are not limited to:
- Schedules and confirms patient appointments.
- Greets patients/visitors and obtains/updates copies of insurance cards and drivers licenses.
- Obtains/updates/organizes patient documentation to include, but not limited to, complete demographic information, current insurance information, Consent to Treat/Assignment of Benefits, Notice and Acknowledgement of Privacy Practices (HIPAA acknowledgement).
- Enters/updates patient information in the medical record.
- Verifies insurance benefits and processes/confirms referrals and authorizations as required by the patients insurance plan.
- Manages patient invoices; proactively collects and posts co-payments, deductibles, and prior or past due balances.
- Actively reviewing companys accounts receivable.
- Reconciles all daily reports for accuracy and prepares bank deposits.
- Completes medical record release requests.
- Maintains adequate levels of supplies; accepts, checks in, and organizes incoming supply deliveries.
- Provides other general office and clerical support as assigned.
- Other duties assigned as needed.
Qualifications
What We're Looking For:
Education:
- High school diploma or GED required.
Experience:
- Strong customer service experience.
- Experience working in a medical office or setting preferred.
- Experience with electronic medical records preferred.
Licensure / Certification / Registration:
- Not required
Skills:
- Excellent verbal and written communication skills.
- Friendly and personable.
- Strong computer skills including Microsoft Office and/or Office 365.
- Ability to use email and electronic calendars.
- Critical thinking skills and decisive judgment.
- Ability to work with minimal supervision.
- Ability to apply principles of logic to a wide range of practical problems.
- Ability to work in a stressful environment.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Physical Demands:
- Sit and stand for extended periods of time.
- Talk or hear for extended periods of time.
- Dexterity of hands and fingers in order to operate a computer keyboard.
- Lift and/or move up to 25 pounds.
- Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Benefits
What We Offer:
- Salary compensates with experience
- 401 (k)
- Paid time off
- Health, dental and vision insurance