PSP Onboarding Manager (iGaming)

Location: Remote from Europe (Occasional Travel to Malta)
Reporting to Director of Payments

Your Impact

- Proactively identify, evaluate, run demos/testing, and onboard top-tier payment providers for new market entries and existing market optimizations.
- Lead day-to-day relationships with PSPs and Risk solution providers. Conduct annual contract reviews and fee renegotiations in close alignment with the Director of Payments.
- Partner with the Product team to deeply analyze payment costs versus conversion/performance. Track supplier incidents and enforce escalation procedures to maintain top-tier acceptance rates.
- Serve as the go-to contact for internal teams on supplier details, fee structures, and technical contacts. Take ownership in notifying all relevant departments about changes related to PSPs.
- Perform continuous operational, financial, and compliance risk analyses on all supplier setups. Constantly seek improvements to existing systems and processes.
- Constantly monitor queues on systems to ensure there is no outstanding tasks. (Monitor and follow up existing ones and investigate new requests).
- Keep pace with competitor offerings, regulatory shifts, and emerging payment tech (crypto, open banking, mobile payments, and local payment methods).
- Utilize modern AI tools (including Claude) to streamline onboarding documentation upload and contract synthesis.

What Makes You a Fit

- 5 years working experience in a similar role in a high risk industry like iGaming or Forex; with a network in offshore markets.
- Proven ability to leverage an established payment network and execute rapid onboardings across multiple brands (ability to handle high-volume onboarding pipelines).
- A strong command of numbers & analytical skills.
- Hands-on experience collecting due diligence documentation, vetting contract terms, and optimizing pricing.
- Excellent written and spoken English.
- Willingness to travel periodically to Malta and attend key industry conferences ~2 times per year.

Nice-to-Haves

- Professional certifications in payments, compliance, or risk management.
- Experience integrating generative AI workflows (e.g., Claude) for documentation management.

What's in it for you?

✨ Be with a team that builds the momentum that moves the industry.
A fast-paced environment driven by innovation, curiosity, and a shared love for technology. A people-first culture that rewards ambition, integrity, and genuine collaboration.
🗺️ A truly global remote environment working with teammates from all over the world.
🏝️ 28 days of paid time off plus public holidays to fully rest and recharge.

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