Payments Product Specialist

Job Title: Payments Product Specialist
Location: Remote from Europe
Reporting to Head of Payments

The Role
We are looking for a Payments Product Specialist to support payment operations across many casino brands. This role requires a solid understanding of PaymentIQ (>2 years of experience) and payment configuration. You will be responsible for managing day-to-day payment processes, troubleshooting issues, and ensuring smooth integrations. You will collaborate with internal teams to resolve issues and maintain a seamless customer payment experience.

Key Responsibilities

- Manage daily payment operations, including monitoring and troubleshooting failed or incorrect transactions.
- Configure and maintain rules within the orchestration platform to optimize payment flows.
- Perform basic configurations for integrating new payment providers into our systems.
- Work closely with Customer Support and other teams to investigate and resolve transaction errors.
- Collaborate with commercial, integration, and backend teams to improve payment processes.
- Ensure smooth functioning of PaymentIQ by identifying issues, suggesting improvements, and supporting other teams in their payment-related needs.
- Document configurations, rules, and payment processes for transparency and knowledge sharing.

What You Bring

- >2 years of hands-on experience with PaymentIQ or a similar payment platform.
- Strong understanding of payment flows, integrations, and transaction monitoring.
- Technical aptitude for configuring payment systems and troubleshooting issues.
- Ability to collaborate effectively across departments.
- Analytical mindset with attention to detail and problem-solving skills.
- Good communication skills to explain technical concepts to non-technical colleagues.

Nice to Have

- Experience in iGaming, fintech, or e-commerce payment operations.
- Familiarity with multiple payment methods (cards, wallets, bank transfers, etc.).
- Knowledge of orchestration platforms beyond Payments IQ.

What's in it for you

- The chance to make a tangible impact in a rapidly growing, global company .
- A culture that rewards ambition, innovation, and collaboration .
- 28 days paid time off & public holidays as per country of residency.