About this role
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
- Work directly with our employees and customers to develop relationships
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options and products
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Follow up with customers to ensure satisfaction
- Build rapport with customers to create a base of referrals
- Set and achieve targeted sales goals
- Gain superior product knowledge to effectively help customers
- Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
- Provide an exceptional customer experience to drive loyalty
- Physical requirements: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Position requires light physical activity, which includes 15% walking, 5% standing, 10% cramped or confined spaces, and 70% sitting.
- Work schedule is dictated by business need and could be long hours.
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Qualifications
- High school diploma or equivalent required; some college/Associates degree preferred.
- Finance training/schooling recommended
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Highly detail-oriented and organized
- Demonstrated communication, consultative, interpersonal and organizational skills
- Experience and desire to work with technology
- Intermediate computer skills
Characteristics of ideal candidate include:
- Innate problem solver
- Analytical skills
- Exceptional leadership
- Communication skills
- Humble confidence
- Unwavering professionalism
- Self-management
- Understand and manage regulations
- Ambitious
- Vision and foresight
- Accounting and financial competence
- Integrity and ethical standards
- Result oriented
- Leadership skills
- Strategic thinking
- Proactive