Account Manager

POSITION OVERVIEW

- Primarily responsible for managing and overseeing lines of credit given to independent automobile dealers; including audits of inventory on floor plan, prospecting and attaining new business in order to meet and exceed quarterly and yearly sales goals.

JOB DUTIES

- Conduct monthly on-site contract compliance audits

- Create Growth - Prospect new business with existing customers and new customers through presence at auctions, local networking, cold calling/visits and on-line data mining for potential customers.

- Relationship Building - Interact with customers in a positive manner leading to continuous improvement and growth in CAF business

- Maintain industry knowledge and trends to ensure CAF stays ahead of the curve to develop and maintain business

- Keep General Manager and Chief Operating Officer informed of any potential/existing issues and solutions.

- Participate in various marketing activities such as on-site cook-outs, promotional events, fundraiser events to support the community and other activities as assigned.

- Provide on-going reporting and communication with CAF headquarters as needed.

- Miscellaneous duties as assigned

CHARACTERISTICS

- Independent thinker who can manage time and resources wisely

- Great customer service skills fostering long-term relationships with customers and coworkers

- Business acumen – understand the customers business and industry trends

- Relationship savvy – ability to quickly and continuously maintain positive relationships with others

- Results oriented – set goals and achieve them

- Appetite for learning & hunger for on-going improvement & personal/professional growth

- Passionate – giving focus and drive to the work and bringing positive energy to the work environment

- Well organized & timely in assignments

- Excellent communication skills

- Knowledgeable about motor vehicles, dealerships, auctions and floor planning industries

- Persuasive – ability to win others over and provide solutions that meet the needs of the customer and CAF Industry expertise – credibility with customers, industry relationships and company management

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Qualifications

POSITION REQUIREMENTS

- Some College/Associates Degree preferred Financial calculations and terms knowledge

- Ability to communicate clearly in written and oral applications

- Exceptional Customer Service background

SKILLS & QUALIFICATIONS

- Provides guidance and leadership to employees and/or customers for daily activities and assigned projects or tasks

- Participates in performance evaluation of personnel performance (does not directly supervise)

- May have project management responsibilities

- Regular and substantial contact with others.

- Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.

- Handles sensitive, complex, and/or confidential information

- Assesses and diffuses problem situations and requires influencing others to reach consensus.

- Requires tact and diplomacy to handle difficult customer/internal situations.

- Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.

- Explores alternatives and creative solutions to meeting the needs of the customer

- Tasks are multiple and diverse with some interrelationship across processes.

- Work requires the direct application of a variety of procedures, policies and/or precedents.

- There is some budget responsibility and expenditure authority

- Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.

- Day-to-day work and decisions do not require direction or review by immediate supervisor.

- End results are reviewed by supervisor.

- Strategic issues are referred to supervisor

PHYSICAL REQUIREMENTS

- Work involves some exposure to moderate risk of accident and requires following basic safety precautions.

- Position requires occasional to frequent moderate physical activity which includes 20% walking, 20% standing, 10% twisting, squatting or turning, and 50% sitting.

- Physical requirements include bending, stooping, standing, twisting, turning, squatting, sitting, walking and peripheral vision, and hearing for operating a motor vehicle.

- Ability to get in and out of a vehicle frequently without assistance

- Ability to drive with frequency, including ability to see, hear and move to properly and safely operate a motor vehicle.