Internal Service Advisor

A internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. T his position will also double as a rental coordinator and handle UCI's as well as PDI's. this position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700-$1000 monthly. Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows:

- Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.

- Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.

- Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.

- Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.

- Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.

- Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

Qualifications

- A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.

- Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.

- Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.

- Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.

- Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.

- Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.