Reconciliation Officer

Responsible for supporting the collection and Sales process through timely reconciliations of accounts and resolution of payment discrepancies.

KEY RESPONSIBILITIES

- Reconciling payments to ensure the accounting system reflects correct transactions

- Perform verification of payments and reconciliation of customer accounts

- Access documents required to complete investigations and resolve queries related to unpaid, short paid or overpaid invoices.

- Identify root cause of discrepancies by offsetting accurate payments against invoice

- Present reconciliations for validation to Manager

- Verify transactions

- Dispute invoices on accounting system from reconciliation completed as necessary

- Liaise with customers and assigned Sales Representatives to coordinate payment collection

- in the reconciliation process

- Identify root cause of discrepancy by offsetting correct payment against invoice

- Investigate and resolve all disputes related to unpaid, short paid or over paid invoices

- Audit receipt books and maintain records of discrepancies

- Update customer accounts with payment details

- Actively respond to general queries from Sales Reps and Customers.

- Create clearing batches to offset debits against credits on customer’s account

- Support the month end process.

- To observe all procedures and controls related to the credit function

EDUCATION & EXPERIENCE

- Associate degree in Accounting or AAT level 1 or ACCA Level 1

- A minimum of two (2) years’ experience in a comparable role

COMPETENCIES

- Solid knowledge of reconciliation and accounting principles

- Strong computation ability with keen attention to details

- Excellent initiative, interpersonal, organizational and multi-tasking skills

- Outstanding written, oral communication and interpersonal abilities

- A team player with a customer-oriented approach

- Strong analytical skills and data-driven thinking

- Must possess the ability to positively engage with internal and external customers

- Quality focus and commitment to excellent customer service.

- Confidential and methodical in problem solving.

- Compliance and knowledge of legislation, regulation and policies.

- Use of information, communication, technology and payroll technology.