Senior Support Engineer

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

- Responsible for handling all incoming
tickets according to defined Service Level Agreements (SLAs).
- Resolve low-to-moderate complexity
technical issues using defined tools and processes, such as password resets and
functional customer mapping changes.
- Continuously monitor and maintain the data
ingestion pipelines, ensuring data quality (completeness, correctness, and
freshness) post-implementation.
- Diagnose and resolve data-related issues,
including missing/empty tables, incorrect transformations, and unexpected data
anomalies.
- ​Maintain the knowledge base and
documentation to support both customers and internal team members.

Requirements

- Knowledge
of supply chain processes and a strong understanding of supply chain workflows
in 1-2 ERPs (SAP or Oracle)
- Proficiency
in SQL
- Experience
with relational databases
- Experience
with cloud data infrastructure on AWS or Azure
- Monitor
data pipeline errors and proactively resolve them
- Familiarity
with DevOps practices, including CI/CD pipelines
- Bachelor’s
in Computer Science, Engineering, Data Science, or a related field
- Previous
experience in a support, data engineering, or a related position involving
supporting a SaaS app providing data management, extraction and analysis
- Ability to
learn systems and business processes quickly
- Ability to
explain technical concepts to non-technical stakeholders.
Location : Business Hub, DHA phase 8, Lahore.