Engineer I

Essential Functions:

- Provide first and second-level support for workstation, server, and network issues.

- Install, upgrade, and maintain gaming and non-gaming hardware and software.

- Support system users and resolve technical issues promptly.

- Provide preliminary diagnostics, isolating faults, and escalating complex problems to Engineer II and senior engineers.

- Follow Change Management protocols for all system updates and configurations.

- Analyze and resolve technical problems related to production systems, software, and communication tools.

- Perform audits, document SOPs, and assist with procurement-related tasks.

- Interface with vendors and collaborate with IT and business teams to address system-wide issues.

- Assist in deploying new technologies.

- Ensure compliance with regulatory, security, and audit requirements.

- Train end users and assist in technical documentation efforts.

- Provide outstanding service to fellow team members and maintain a professional appearance.

Physical, Mental & Environmental Demands:

- Must be able to lift and carry up to 50 lbs.

- Must be able to stand, walk, or sit for extended periods (minimum 4 hours).

- Ability to maneuver throughout all areas of the property including stairs and escalators.

- Must be able to work varied shifts, including nights, weekends, and holidays.

- Must tolerate loud noises, bright lights, and dusty environments.

- Manual dexterity to operate computers and office equipment.

- Ability to manage multiple tasks and adapt to shifting priorities under pressure.

- Must be able to read, write, speak, and understand English clearly.

Education and Experience:

- High school diploma or GED required; technical certifications are a plus.

- 2+ years of experience in a technical support or IT operations environment.

- Working knowledge of desktop computing, networking concepts, and operating systems.

- Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable.

- Ability to work independently and collaboratively in a fast-paced, high-demand environment.

- Strong communication, documentation, and customer service skills.

- Must be 21 years of age.

Core Competencies :

- Technical Aptitude: Understands a variety of systems, networks, and hardware.

- Customer Focus: Delivers excellent service to internal and external customers.

- Accountability: Follows through on responsibilities and takes ownership.

- Communication: Clear and professional in both verbal and written formats.

- Adaptability: Maintains composure and flexibility in a 24/7 operational setting.

Required Certification/License:

- Must be able to obtain, and maintain the below license requirements:

Ohio Casino Control Commission Gaming License through the State of Ohio.

- Sports Gaming License through the State of Ohio

- Ohio Lottery Gaming License through the Ohio Lottery Commission

- JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)