About this role
Job
Summary:
The Customer
Service Agent will provide all necessary help and support to passengers which
may include check in, baggage processing, reservations, ticketing, boarding of
flights, greeting arriving passengers, provide special passenger assistance,
and handle customer complaints.
______________________________________________________________________________
MAIN DUTIES:
· Provide exceptional customer
service
· Deal with passenger enquiries about
flight departures and arrivals at RLBIA
· Check-in passengers
· Inspect and verify passenger
documentation
· Enter customer data into a
computerized reservations system.
· Providing boarding passes and luggage
labels
· Telling passengers about luggage
restrictions
· Direct passengers through Customs and
Immigration
· Weighing baggage and collecting any
excess weight charges
· Assist customers with special needs and
unaccompanied children
· Calming and reassuring nervous
passengers and handle customers complaints
· Maintain the highest standards of
safety and security at all times
· Other duties assigned
WORK ENVIRONMENT:
· While
performing the duties of this job, the employee may be regularly required to
sit, stand, bend, reach and move about the facility.
· May
have normal exposure to humidity, dust, noise and fumes.
· The noise level may be
loud. · May be required to lift items weighing more than
20 pounds
Requirements
SKILLS:
· Excellent customer service skills
· Strong spoken communication skills
· A polite and professional approach
· The ability to solve problems
· Ability to work irregular and/or
extended hours, including weekends and holidays
· The ability to deal tactfully with
upset or angry passengers
· Must have computer skills
· Commitment to continuous improvement
· Self-motivated and able to work
independently
QUALIFICATIONS:
Education
and/or Experience
- Successful
passes in at least 6 CXC subjects which must include English; Office
Procedures and any other Business-related subjects
- Previous
experience in the field would be an asset