Quality Documentation Technician

Who is NeoMetal?

NeoMetal is the manufacturer of the original threadless body jewelry, used and loved by professional piercers around the world. All our jewelry is precision machined in the US out of solid implant-grade titanium and features only the highest quality cubic zirconia and other synthetic gems. We aim to empower our clients, and their customers, to be fiercely themselves, armed with the knowledge that they invested in quality. At the core of our brand is a deep respect and appreciation for the piercing industry. Piercers are not just our customers; they are our inspiration.

At NeoMetal were not afraid to do things our own way, to be a little bit nerdy, and to have fun. Innovation and unique solutions drive us forward, and the piercing industry is our guide. It is our mission to manufacture the highest quality threadless jewelry on the market while remaining focused on accessibility, best in class pricing, and fast shipping times. Weve come a long way since our founding in 1997 and we are delighted and honored that a small family business, that started in a tiny room, has had such a lasting impact on an industry with similar roots.

Lets talk about the role! We are seeking a detail-oriented Quality Document Specialist to develop clear, accurate work instructions and inspection reports for our manufacturing operations. This role translates engineering blueprints and inspection reports into easy-to-follow documentation that supports consistent, high-quality production. The ideal candidate is self-motivated, comfortable working independently, and has a strong eye for detail in a quality-focused environment.

Key Responsibilities
Create, revise, and maintain work instructions based on best standard practices, engineering blueprints, drawings, and inspection reports
Translate technical and quality data into clear, step-by-step instructions for production and quality staff
Review inspection reports and specifications to ensure work instructions reflect accurate tolerances, dimensions, and requirements
Perform basic calculations, including fractions, to verify measurements and specifications
Maintain and organize documentation using Microsoft Excel (data entry, basic formulas, formatting)
Collaborate with quality, engineering, and production teams to gather necessary information
Ensure documentation complies with internal quality standards and procedures to comply with ISO9001:2015 standards
Update existing instructions as processes, blueprints, or inspection criteria change
Work independently to meet documentation deadlines with minimal supervision

Skills
Strong attention to detail and accuracy
Ability to read and interpret blueprints and inspection reports
Basic math skills, including working with fractions
Basic proficiency in Microsoft Excel
Clear, concise technical writing ability
Strong self-management and ability to work independently
Familiarity with quality systems (e.g., ISO 9001) and inspection processes preferred
Experience with document control systems preferred

Qualifications / Experience
Proven experience in technical writing, preferably creating work instructions or SOPs
Prior experience working in a manufacturing environment
Experience as a Quality Technician or in a quality-focused role preferred

Education Requirements
Associate degree or technical certification in a related field (e.g., manufacturing, quality, technical writing, or engineering technology) preferred.

Work Environment
This position is based in a manufacturing facility and requires regular interaction with production, engineering, and quality teams.