About this role
Job Function
Information Technology
Job Summary
The Executive/Higher Executive - Cybersecurity (Information Technology) performs routine activities in the area of security operations. He/She works within existing security procedures and possesses sufficient knowledge and skills to support the analysis of user requests and compilation of incident reports.
He/She checks for problems in existing systems and modifies simple work processes by following defined procedures, processes and quality standards. He/She escalates security incidents for further investigation. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She is vigilant and proactive in monitoring systems and addressing queries or issues that may arise. He/She enjoys analysing security-related incidents and supporting the development of solutions within a team environment
Job Responsibilities/Key Tasks(External)
Support infrastructure planning and design
- Assist with the planning and design of infrastructure systems
- Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
- Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
Maintain infrastructure
- Perform activities related to ongoing maintenance of infrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
- Monitor the performance and availability of infrastructure systems by review of service uptime and utilisation
- Maintain infrastructure operations according to technical design and Service Level Agreement
Optimise infrastructure performance
- Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Assist with infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Assist with piloting of new tools, technologies, and/or processes
Resolve infrastructure incidents
- Perform problem and/or issue identification and resolution
- Assist with the simulation of user problems to resolve operating difficulties
- Follow up with users to ensure problems or issues have been resolved
- Recommend system modifications to reduce user problems
Job Requirements
Professional Qualifications & Relevant Experience
• Degree in any IT related field or Computing Field with 2-3 years of Experience