Customer Support Specialist - iGaming (Nights)

Malta | On-Site | Full-Time | iGaming & Crypto

Our client is a fast-growing customer-focused business operating within the iGaming and cryptocurrency sectors. They are looking for a Customer Support Specialist to join their Customer Operations team and deliver an exceptional experience to players across multiple channels.

This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and providing first-class customer service.

Key Responsibilities

- Provide support to customers via chat, email, and social media.
- Investigate, resolve, and escalate customer queries when required.
- Collaborate with internal teams and external partners to ensure timely resolutions.
- Assist with fraud, security, responsible gambling, and transaction-related enquiries.
- Monitor customer activity and utilise internal tools to support decision-making.
- Promote relevant products, campaigns, and cryptocurrency-related initiatives where appropriate.
- Act as an advocate for the customer experience and contribute to continuous improvement efforts.

Candidate Profile

- Native or fluent English communication skills, both written and verbal.
- Additional languages such as Arabic, Korean, Thai, Japanese, Mandarin, Spanish, Turkish, or Vietnamese would be advantageous.
- Minimum 2 years of experience within the iGaming industry.
- Good understanding of cryptocurrency, online casino, and sports betting products.
- Strong communication, problem-solving, and multitasking abilities.
- Comfortable using technology, customer support platforms, and internal systems.
- Ability to work night shifts
- Valid right to work in Malta is required.

What's on Offer

- Competitive salary package (€28000-30000 depending on experience).
- Birthday leave and additional wellness days.
- Private healthcare benefits.
- Monthly sports allowance.
- Learning & development support.
- Team events and a collaborative working environment.

This is an excellent opportunity to join a growing organisation where customer experience is at the heart of everything they do.