About this role
Our client is a company specialising in offering services to the iGaming industry, they are actively looking for a Finnish speaker to strengthen their fast growing team!
Responsibilities:
- Handle customer inquiries across multiple brands, ensuring professional 24/7 support.
- Adapt to brand-specific guidelines while maintaining service quality.
- Identify and resolve issues promptly, ensuring customer satisfaction.
- Maintain accurate records of customer interactions.
- Collaborate with other departments for efficient issue resolution.
- Stay updated on company products, policies, and support documentation.
- Working Hours: Shift Basis, Monday to Sunday
Requirements:
- Native or C1-level proficiency in Finnish and English.
- Strong attention to detail and problem-solving skills.
- 1+ year of customer support experience (iGaming experience is a plus).
- Ability to manage multiple tasks in a fast-paced environment.
- Strong interpersonal and communication skills.
- Experience with customer support tools (ticketing systems, chat software) is an advantage.
- Clear criminal record.
- Willingness to work shifts.
Benefits:
- Full training on customer service, gaming regulations, and internal systems.
- Supportive and collaborative work environment.
- WFH work flexibility.
- Career growth opportunities.
- Quarterly bonuses in addition to base salary (Base salary 26-28K)