About this role
POSITION SUMMARY:
This is a limited-term position funded through a grant agreement until (DATE) and contingent upon funding extension.
{If Hybrid, add schedule, ex.1 day onsite and 4 work from home days}.
ROLE & RESPONSIBILITIES:
- Conduct initial intake to collect demographic data and assess program eligibility.
- Develop individualized service plans that reflect participant-identified goals and benchmarks.
- Provide ongoing case management support to address barriers to self-sufficiency, including but not limited to housing, employment, health care, education, and public benefits.
- Offer orientation and coaching related to community resources, transportation, U.S. systems, and cultural norms.
- Assist with coordination of appointments, referrals, and access to services.
- Serve as a cultural liaison and advocate for participants within the broader service landscape.
- Conduct regular participant check-ins via phone, virtual meetings, home visits, or in- office appointments.
- Empower participants to take active roles in achieving their goals.
- Provide participants with resources and training as necessary to ensure appropriate services are completed.
- Refer participants to relevant resources and follow up to ensure successful linkage and service outcomes.
- Establish and maintain partnerships with local service providers.
- Provide feedback, insight, and suggestions to further develop our internal systems and programs.
- Maintain accurate and up-to-date case files, documentation, and participant records.
- Keep all information updated in a secure database.
- Complete all required reports and data entry in a timely manner.
- Participate in monitoring, audits, and quality assurance activities.
- Monitor progress toward participant goals and conduct case closures when services are complete.
- Attend required trainings, staff meetings, and program reviews.
- Contribute to maintaining internal library of community organizations and agencies to make timely, appropriate referrals; outreach organizations to create partnerships as needed.
- Attend external community meetings and build relationships with community agencies.
- Collaborate with volunteers and interns, delegating appropriate tasks and providing guidance.
- Work closely with internal service teams and external service providers to ensure comprehensive service provision.
- Other related tasks as assigned
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs (https://worldrelief.org/values/), Statement of Faith (https://worldrelief.org/statement-of-faith-details/), Christian Identity (https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf) and National Association of Evangelicals' For the Health of The Nation document (https://www.nae.org/for-the-health-of-the-nation-publication/)
- Valid drivers license, access to reliable vehicle and ability to pass MVR standards
- Experience working cross culturally and with preliterate and/or non-native English speakers
- Flexibility and desire to learn and serve others
- Ability to read and write proficiently in English
- Ability to work well as part of a team and with diverse groups of people
- Intermediate computer knowledge, including MS Office and the ability to learn new programs (previous experience with databases desired)
- Basic proficiency with phone, laptop, and standard office equipment functionality
- Up to 25% domestic travel only required
PREFERRED QUALIFICATIONS:
- Proficiency in one or more common immigrant languages highly desirable
- Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally
- Ability to evaluate and respond to crises
- Ability to maintain professionalism, dependability, and excellent follow-through
- Ability to prioritize tasks
- Strong organizational skills and ability to maintain detailed, accurate records
- Demonstrated ability to take initiative and problem-solve
- Knowledge of state and federal benefits system preferred
- Previous work experience with immigrants or refugees preferred
World Relief offers a competitive benefits package and employee discount program for full-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.