Health and Wellness Case Manager

POSITION SUMMARY:
World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care.
This is a hybrid role- 4 days in office, 1 work from home.

ROLE & RESPONSIBILITIES:

- Client Services and Role Responsibilities

PC Groups & Intensive Case Management

Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.

- Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.

- Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.

- Guide clients through healthcare, social service, and community systems to build their independence and confidence.

- Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines

Interdepartmental Collaboration & Wrap-Around Care

- Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.

- Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.

- Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.

Compliance, Data Management & Quality Assurance:

- Assure all compliance measures are strictly maintained across all PC programming and service delivery.

- Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.

Administrative Responsibilities

- Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

- Submit any requested data to the program manager through monthly, semi-annual, and annual reports.

- Maintain accurate and organized files and records of services provided

- Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager

- Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health

- Travel to and between High Point and Winston Salem office locations is a requirement for this position

- Perform other tasks and projects as assigned

Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed

JOB REQUIREMENTS:

- Mature and personal Christian faith

- Committed to the mission, vision, and values of World Relief

- Desire to serve and empower the Church to impact vulnerable communities

- Able to affirm World Relief’s Core Beliefs and Statement of Faith , and acknowledge World

- Relief’s Christian Identity and National Evangelicals For the Health of The Nation document

- Valid driver’s license, access to reliable vehicle and ability to pass MVR standards

- Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.

- Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.

- Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.

- Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.

- Strong interpersonal skills, including empathy, active listening, and conflict resolution.

- Fluency in English required. Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

PREFERRED QUALIFICATIONS:

- Degree in Social Work, Public Health, or similar field.

- Cross-cultural experience.

- Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

World Relief offers a competitive benefits package and employee discount program for full-time employees.
 
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
 
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
 
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.