Bilingual Intake Case Specialist - Limited Term - 2025865

POSITION SUMMARY:
 
 
This is a limited-term position funded through a grant agreement until (DATE) and contingent upon funding extension.
 
{If Hybrid, add schedule, ex.1 day onsite and 4 work from home days}.

ROLE & RESPONSIBILITIES:

- Conduct client intake, eligibility screening, enrollment, and orientation to available programs and services.

- Assist refugees, immigrants, and other eligible clients with applications, renewals, and case maintenance for public benefits programs, including TANF, RCA, SNAP, Medicaid, All Kids, SSI, and AABD.

- Provide culturally and linguistically appropriate case management, benefits education, advocacy, interpretation, and translation to support clients in accessing and maintaining public benefits.

- Serve as a liaison between clients and the Illinois Department of Human Services (IDHS), working closely with IDHS staff to resolve case issues, monitor benefit status, and ensure timely service delivery.

- Coordinate internal and external referrals to community resources and partner agencies to address client needs and promote stability and self-sufficiency.

- Maintain accurate client records, case notes, reports, and program documentation in compliance with organizational, grant, and IDHS requirements.

- Collaborate with internal teams, community partners, and government agencies to provide coordinated services and support positive client outcomes.

- Participate in staff meetings, trainings, community outreach activities, and professional development opportunities to enhance program effectiveness and service delivery.

- Provide administrative support, assist with data entry and reporting, and support volunteers and interns as assigned.

- Perform other duties and responsibilities as assigned to meet program, client, and organizational needs.

JOB REQUIREMENTS:

- Mature and personal Christian faith

- Committed to the mission, vision, and values of World Relief

- Desire to serve and empower the Church to impact vulnerable communities

- Able to affirm and/or acknowledge World Reliefs Core Beliefs (https://worldrelief.org/values/), Statement of Faith (https://worldrelief.org/statement-of-faith-details/), Christian Identity (https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf) and National Association of Evangelicals' For the Health of The Nation document (https://www.nae.org/for-the-health-of-the-nation-publication/)

- Valid drivers license, access to reliable vehicle and ability to pass MVR standards

- Strong attention to detail with the ability to organize, prioritize, and follow through on multiple assignments and projects

- Demonstrated ability to maintain accurate and comprehensive records

- Self-motivated with strong problem-solving skills and consistent follow-through

- Knowledge of, or willingness to learn, immigration statuses and associated eligibility for benefits

- Ability to network effectively and build relationships to develop referral partnerships

- Excellent interpersonal, communication, and conflict resolution skills

- Fluency in written and spoken English

- Demonstrated cross-cultural experience

- Minimum of two (2) years of experience in immigrant case management or a related field

- Ability to work collaboratively and support team members during periods of high client volume or emergencies

- Proficiency in Microsoft Office applications

PREFERRED QUALIFICATIONS:

- Fluency in one or more languages commonly spoken by World Relief clients (e.g., French, Arabic, Spanish, Ukrainian, Russian, Swahili, Lingala, Farsi, Dari, Pashto, Assyrian, Rohingya) strongly preferred

World Relief offers a competitive benefits package and employee discount program for full-time employees.
 
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
 
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
 
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.