About this role
#### About the Role
We are looking for a Client Success Manager who will be responsible for building and maintaining strong relationships with key clients, ensuring seamless execution of client requirements, and driving long-term satisfaction and retention. The role requires someone who is highly organised, responsive, commercially aware and comfortable coordinating across multiple internal teams to deliver a smooth client experience.
#### Key Responsibilities
- Own day-to-day relationships with assigned clients and act as the primary point of contact.
- Understand client requirements, expectations and business needs and ensure timely execution.
- Coordinate with Sales, Production, Design, Supply Chain, Quality and other internal teams to deliver client requirements.
- Track orders, timelines, deliverables and commitments and proactively flag any potential delays or issues.
- Handle client queries, concerns and escalations with a solution-oriented approach.
- Conduct regular client follow-ups and maintain strong, long-term relationships.
- Gather client feedback and identify opportunities for improvement.
- Maintain accurate records of client interactions, requirements and action items.
- Work closely with the Sales/Business team on renewals, repeat business and account growth opportunities.
- Prepare regular reports and updates on account status, client feedback and pending actions.
- Ensure a consistently high level of client experience across the entire engagement lifecycle.
What We’re Looking For
- 3–6 years of experience in Client Success, Account Management, Customer Success or Client Servicing .
- Experience in FMCG, hospitality, lifestyle, consumer products or B2B environments will be preferred.
- Excellent communication and interpersonal skills.
- Strong client-handling and relationship-management abilities.
- Good coordination and follow-up skills with attention to detail.
- Ability to manage multiple clients and priorities simultaneously.
- Strong problem-solving and escalation-management skills.
- Good working knowledge of MS Excel/Google Sheets and presentations.
- A proactive, ownership-driven and customer-first approach.