About this role
Long‑Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, youll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast‑paced environment, this is the role for you.
Job Duties:
Pre-Visit Activities
- Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
- Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
- Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
- Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
- Accurately document customer interest and interactions in the CRM system.
Day-of-Visit Activities
- Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
- Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
- Offer and conduct vehicle evaluations following established appraisal processes.
- Respond to pre-identified customer interest from prior outreach and complete valuation requests.
- Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.
Post-Visit Follow-Up
- Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
- Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
- Maintain detailed and accurate records of all follow-up activities within the CRM.
Qualifications
- Strong communication and customer service skills
- Experience in automotive sales, service, or business development preferred
- Ability to manage multiple customer interactions and follow-ups efficiently
- Familiarity with CRM systems and data tracking
- Self-motivated with a proactive approach to identifying sales opportunities
Key Skills
- Customer engagement and relationship building
- Sales awareness and opportunity identification
- Organization and attention to detail
- Team collaboration across service and sales departments
- Time management and follow-through
Why Join Long‑Lewis?
- Competitive pay and benefits
- Supportive team environment
- Opportunities for growth within the company
If youre ready to provide exceptional service and be part of a team that values customer care, apply today!