About this role
WHAT'S IN IT FOR YOU
- Competitive salary of $19.27/hr. with discretionary performance bonuses 2x a year!
- Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
- Company-paid gaming licenses (Class A & Class B).
- Variety of additional voluntary benefits and retirement plans.
WHAT YOULL DO
- Exemplify and promote Muckleshoot Casino Resort (MCR)s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.
- Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.
- Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.
- Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
- Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.
- Operate all types of passenger vehicles with standard and automatic transmission
- Park and retrieve guests vehicles promptly, ensuring safety and care.
- Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
- Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.
- Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.
- Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.
- Promote a positive and safe work environment by reporting hazards and accidents immediately to management.
- Encourage high performance standards and foster a positive work culture.
- Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.
- Assist with scheduling and make necessary alterations to meet operational needs.
- Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.
- Ensure departmental supplies are maintained at appropriate levels.
- Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.
- Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.
- Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.
- Perform additional tasks as assigned by management.
WHAT YOULL BRING
- Ability to obtain a Class III B gaming license.
- Valid Drivers License and clean driving record (MVR) required.
- 1 year supervisor/lead experience preferred.
- 2 years driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.
- Intermediate computer skills and proficient knowledge of MS Office Suite required.
- High school diploma or GED equivalent required.