About this role
WHAT'S IN IT FOR YOU
- Competitive salary starting at $171,838.40 - DOE with discretionary performance bonuses 2x a year !
- Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
- Company-paid gaming licenses (Class A & Class B).
- Variety of additional voluntary benefits and retirement plans
WHAT YOULL DO
- Exemplify MUCKLESHOOT CASINO RESORTs values and set a great example by always demonstrating excellent guest service and professionalism.
- Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.
- Assist the Chief Marketing Officer in providing strategic leadership for Player Development operation and development/implementation of departmental strategies, ensuring alignment with brand service strategy and initiatives.
- Plan, implement and oversee all Player Development operations to include, but not limited to day-to-day operations, collaborations with other departments to improve the overall guest experience and satisfaction.
- Hire, train, evaluate, and direct player development staff to ensure that team members receive adequate guidance and resources to accomplish established objectives; develop and implement staffing plans that provide appropriate labor to meet guest experience and operational expectations.
- Assess and improve existing initiatives; devise new strategies to increase revenue while collaborating with executive leadership to ensure alignment with organizational strategic goals.
- Research, assess, and analyze marketing industry/trends; new products/branding; regulatory updates, etc.; provide recommendations to ensure the Muckleshoot Casino Resort maintains a competitive advantage.
- Ensure organizational compliance with all applicable laws, rules, regulations and standards, and internal controls.
- Ensure consistent delivery of Muckleshoot Casino Resorts hospitality/guest experience standards; participate in performance management programs.
- Formulate and operate within the annual operating budget, and capital budget to accomplish goals and objectives.
- Contribute to team effort and accomplish related results; encourage a results-oriented culture, host regular team member meetings to ensure accurate, effective, and consistent delivery of guest experience standards.
- Establish and implement player development program and operation to actively build and retain player loyalty and guest relationship; increase player visitations, revenue, and market share.
- Establishes, implements, and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures.
- Assess patron management database including, but not limited to player ratings, theoretical and actual win/loss, comps privileges, and direct marketing activities to ensure the achievement of player development profitability.
- Implement off-property promotional programs and functions as needed.
- Promote and ensure compliance with regulatory requirements and organizational policies, practices, and procedures to include, but not limited to; Guest Service/Hospitality Standards, Human Resources Processes/Procedures, Coaching/Corrective Action, Budgeting and Purchasing.
- Promote and participate in mentoring, leadership, and tribal development programs.
- Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
- Smile. Engage guests, team members and vendors with a professional and friendly demeanor.
- Perform additional job duties as required and assigned.
WHAT YOULL BRING
- Bachelors degree in marketing or related field required. Additional experience may be considered in lieu of education.
- Seven (7) years of player development experience with at least three (3) years involving management of casino promotions and events and player retention.
- Tribal Casino experience preferred.
- Multi-language preferred.
HOW YOULL BE SUCCESSFUL
- Demonstrate proven knowledge and proficiency with Players Club programs and enrollments, complimentary/rating criteria, and player tracking systems.
- Working knowledge of table games policies and procedures and gaming regulations.
- Analyze marketing and promotions data.
- Demonstrate wide breadth of knowledge of various cultures and customs.
- Ability to motivate, manage, and train staff.
- Ability to manage and prioritize multiple work priorities under time sensitive deadlines.
- Strong customer service skills.
- Advanced leadership and management skills and techniques.
- Strong written and verbal communication skills.
- Sound judgment and problem resolution ability.
- Ability to read, analyze, and interpret technical procedures and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Must have strong mathematical abilities to analyze, evaluate and compute costs, budgets and schedules.
- Ability to establish and implement a strategic plan.
- Must be able to work independently and effectively align resources to achieve goals and strategic plans.
- Ability to analyze and apply innovative thinking to a situation, investigate alternatives, and make decisions based on the most effective course of action.
- Ability to use personal computers and various computer applications.
- Ability to work all shifts.
- Ability to work more than 8 hours per day or 40 hours a week and weekends.