Head of DevOps

HR
Fabrika is a specialized HR consulting
company offering a wide range of services, including recruitment and selection,
HR advisory, payroll outsourcing, organizational design, and training &
development.

We
are proud to support our client, in their search for a Head of DevOps to
join their engineering team in Belgrade (hybrid).

Head of DevOps

The
Role

We
are looking for an experienced Head of DevOps to take ownership of the
reliability, quality, and consistency of the software delivery lifecycle, from
CI/CD and release governance to observability and incident response.

This
is primarily an internal engineering leadership role, focused on building
reliable, repeatable, and scalable deployment processes. The successful
candidate will play a key role in strengthening the engineering delivery
function, improving operational stability, and ensuring consistent standards
across multiple projects and teams.

You
will lead the DevOps practice within a matrix delivery organization, supporting
both dedicated-team and shared-resource project models. While the primary focus
will be on internal processes, tooling, and team leadership, the role will also
involve occasional collaboration with client technical teams on infrastructure
and deployment-related topics.

Key
Responsibilities

Internal:
SDLC Quality & Deployment Reliability

- Own the end-to-end
CI/CD strategy across product lines and client engagements, ensuring
reliable, consistent, and low-risk software releases.
- Establish and implement
deployment governance standards, including environment promotion, release
approvals, rollback procedures, and change management.
- Improve the reliability
of shared-resource delivery models by developing repeatable, self-service
tools and processes that reduce dependency on individual engineers.
- Build and continuously
improve observability practices, including logging, monitoring, alerting,
and tracing, to reduce the time required to detect and resolve production
issues.
- Collaborate with
Technology Team Leads across Mobile, Web, and Backend, as well as the QA
Lead, to introduce quality controls earlier in the software development
lifecycle.
- Oversee
infrastructure-as-code, environment provisioning, and secrets and
configuration management practices across client environments.
- Lead root-cause
analyses of deployment and production incidents, ensuring that corrective
actions are implemented and followed through to completion.
- Lead, manage, and
develop the DevOps team, including direct reports and engineers working
across shared project teams.
- Own DevOps hiring,
tooling strategy, and capacity planning, ensuring the function can scale
alongside new client engagements.

Client
Collaboration: Technical Partnership

- Participate in
technical discussions with client teams when deployment, infrastructure,
or operational topics arise, contributing expertise and practical
insights.
- Provide technical input
and a second opinion on release management, deployment, and
change-management approaches when required.
- Occasionally contribute
to pre-sales and onboarding discussions, providing technical context on
platform deployment and operations.

What
You Bring

· 8+ years of experience in DevOps, SRE, or Platform
Engineering, including 3+ years in a leadership role.

· Proven experience improving deployment reliability,
CI/CD processes, and software delivery standards.

· Strong knowledge
of at least one CI/CD tool (Azure DevOps, GitHub Actions, or TeamCity),
including pipeline configuration and maintenance.

· Understanding of
cloud platforms (AWS or Azure) and container orchestration technologies
(Kubernetes, OpenShift, or AWS ECS).

· Good knowledge of
the .NET Framework and proficiency in Bash or PowerShell scripting.

· Experience with
infrastructure-as-code, observability, and deployment automation tools such as
Octopus Deploy.

· Experience in
regulated environments, preferably product based.

· Strong leadership
and communication skills, with experience managing distributed teams and
working in a matrix organization.

A
Plus to Have

- Previous experience
working with digital banking, financial services platforms, or
core-banking-adjacent solutions.
- Familiarity with the
Digital Operational Resilience Act (DORA) or similar operational
resilience frameworks.
- Experience working in
an environment where deployment governance is a formalized and audited
process.

What
Success Looks Like in the First 6–9 Months

- A measurable reduction
in deployment-related incidents and rollback rates across active projects.
- A documented,
repeatable deployment governance framework adopted across both
dedicated-team and shared-resource delivery models.
- A clear DevOps team and
tooling roadmap that supports new client onboarding and business growth
without creating operational bottlenecks.
- Stronger collaboration
and trust between the DevOps function, engineers, and Technology Team
Leads, with a shared focus on identifying and resolving potential issues
before they reach production.