About this role
JOB TITLE: Patient Access Supervisor
GENERAL SUMMARY OF DUTIES: An exempt position. Responsible for directing and supervising all Call Center, Health Information Services, and Scheduling activities, in all departments where services are furnished by the physicians/providers of Alaska Heart Institute. Ensures accurate check-in processes and the collection of patient balances.
SUPERVISON RECEIVED: Reports to Patient Access Manager
ESSENTIAL FUNCTIONS: (This list may not include all the duties assigned.)
- Ensures all departmental policies, procedures, and goals are being met daily.
- Assess operational needs, develop departmental objectives, and organize the workflows of each department, to ensure maximal productivity and efficiency.
- Responsible for managing the human resources of all departmental staff. Hires, orients, evaluates annual performance goals and objectives, recommends merit increases, promotions, and disciplinary actions for supervised staff.
- Provide timely departmental updates, regarding all functions above, to the direct Manager.
- Ensures all key individual and departmental performance metrics are achieved.
- Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
- Performs other tasks as instructed by Manager.
Qualifications
EDUCATION: Preferred: Bachelor's Degree is related field
EXPERIENCE: Preferred: Prefer two or more years of supervisory experience in healthcare.